Terms and Conditions

Arata Leaf reserves the right to amend these terms and conditions at any time to reflect business requirements, compliance with laws and regulations. 


Please remember that our goods are subject to availability. Our acknowledgement of order acceptance via the web or email is not a guarantee of delivery. If we are unable to deliver the goods which you have purchased we will let you know as quickly as possible and a full refund will be given.

If goods that you are wishing to purchase are unavailable on the website you may be able to purchase them from one of our partners. Please refer to the relevant section 


Pricing & Product Description 

All prices are shown on our website are in £s sterling and include VAT. 

Our team make every effort to ensure that all descriptions, details and prices of products are correct, however there may be slight fluctuations at the time of placing an order.

Please be aware that colours and appearance of teas may vary depending on the tea batch and therefore images are for illustration and reference purposes only and do not reflect the true size. 

Although we will take all reasonable care to ensure that all descriptions, details and prices of products appearing on the website are correct at the time when information was provided, the information appearing on this website may not reflect the exact position at the moment you place an order.


Orders & Payments

Payment must be made using valid Visa or Maestro credit or debit card, or via a PayPal account. At the time of payment you confirm that credit/debit card/paypal account that is being used is yours. We cannot take responsibility for any delay caused by the card issuer refusing to authorise the purchase.  For more information please refer to Availability and Delivery sections. 


Intellectual Property  & Copyright

The content of the Arata Leaf website is protected by copyright, trademark and intellectual property rights. You cannot reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the website (including text, graphics and design) without our written permission.


Website & Indemnity

Arata Leaf reserves the right to make changes and alteration to the content of the website and makes no warranty that the functionality of the website will be uninterrupted. 

You agree to indemnify and hold Arata Leaf harmless from liabilities, claims and expenses that arise out fo the content you submit, or transmit via the website, or from your use/ misuses of the website and/or violation of the T&Cs. 



Please refer to our Privacy Policy before you accept our Terms and Conditions. 



We hope you’re satisfied with any purchase you’ve made or the service you’ve received from Arata Leaf, and that you’ll never have reason to complain – but if there’s something you’re not happy with, we’d like you to contact us straight away. In the first instance, please contact us at info@arataleaf.com and we will do our best to resolve the issue.


Delivery & Returns 

Please note that we will accept only unopened goods and you will be responsible for the cost of return, you can return your purchase in its original packaging including delivery box within 7 days of the purchase date. We choose only the best products so you can enjoy your cup of tea, if you need to cancel your order( link to order cancellation) please contact us within 48hours of the purchase date. We will accept the return and issue the refund for opened products only if the product quality has been compromised. Please note, for the refund to be processed  the refund may take up to 7 -14 days to clear. 

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